Practices will be aware that the window for completion and submission of their 2017/18 NHS complaints data return will open on Tuesday 8th May and run until Friday 8th June. The LMC and GPC had previously advised that practices are under no legal obligation to complete and submit the current KO41b return – instead the default obligation is for practices to comply with the 2009 complaints regulations. This view remains; however, following confirmation of our position last year, NHS Digital asked the Department of Health and Social Care (DHSC) to publish a new legal Direction that would provide the necessary legal obligation to complete the KO41b return. The DHSC have advised NHS Digital this week that the legal Direction is now with Ministers for formal sign off. Once signed off it will be sent to NHS Digital and published on its website. Following publication practices will be contractually required to complete the return as requested by NHS England. The LMC will inform practices when publication has taken place.
Click here for the NHS complaints data return page.
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