As you know the service provided by PCSE has been unsatisfactory and we therefore gave NHS England a deadline to resolve all the outstanding issues by the end of December 2017. We also carried out a survey at the end of the year and a copy of the results can be found attached and is also available on our website. We have sent this report along with a letter to Simon Stevens (also attached), to express our disappointment. The letter explains that we will be stepping up our efforts to put pressure on NHS England to resolve these issues.
Our planned next steps (which are already in progress) includes:
- Providing GPs and practices with legal template letters (statutory demands) when they have not received a payment which they should have received
- Exploring test cases on some of the service lines which could set a precedent
- Freedom of Information requests to gather evidence to provide information to the pensions ombudsman
- Input into the National Audit Office review of PCSE
- Exploring subject access requests regarding specific pensions issues
- Calling on NHS England to undertake a transparent comprehensive review of policies, procedures, processes and systems used by PCSE to evidence whether the issues are down to poor policies and processes, or down to PCSE not implementing the policies and processes appropriately
- Calling on NHS England to start working on an alternate plan to deliver functions of PCSE as Capita have now failed to demonstrate the delivery of these functions to a satisfactory level
- Developing template letters which we will be available for members to send on to PCSE when there is a problem Supporting practices to write to MPs and other political bodies
More information and resources to take these steps forward will be made available in the coming weeks.
Click here to download the document “PCSE results report FINAL”.
Click here to download the document “Richard Vautrey letter to Simon Stevens re PCSE FINAL”.