ICB may use Google reviews to check and manage GP practices’ performance

A London ICB confirms it uses Google reviews, among other sources, to gauge patient experience and could use them to manage practices with low satisfaction.

GP Press Digest · Story from Pulse

ICB may use Google reviews to check and manage GP practices’ performance

Published 21 October 2026 · Contracts & funding

← GP Press Digest – week to 24 October 2026

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In brief A London ICB confirms it uses Google reviews, among other sources, to gauge patient experience and could use them to manage practices with low satisfaction.

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