AI GP receptionists ‘do not respond well’ to regional accents or speech impediments
AI receptionists used by some practices struggle with regional accents and speech impediments.
Category IT, data & cyber security
Showing: Guidance Everything, including news and events
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GP leaders warn of ‘inaccurate’ AI-generated hospital letters and patient complaints
GP leaders warn of inaccurate AI-generated hospital letters and patient complaints.
EMIS-X webinar: driving QOF performance, 20 August
An Optum/EMIS webinar on using EMIS-X to maximise QOF achievement.
Data sharing and extraction agreements (BCHC Data Warehouse): check before signing
One in three GP practices reduce face-to-face appointments due to online access changes
A Pulse survey found one in three practices cut face-to-face appointments because of online access changes.
Shared Care Record: digital ReSPECT plans and the end-of-life tab
960 digital ReSPECT plans have been created in the BSol Shared Care Record since January, 451 of them in primary care.
Recording of same-day appointments in general practice for clinically urgent patients
Guidance on recording same-day appointments for clinically urgent patients.
My Surgery Website (MSW) closing: practices must move their website by March 2027
The MSW GP website service ends by 31 March 2027. Affected practices must act to avoid losing their website.
Collective action, May: data sharing agreement letters
iPlato SMS and MyGP app contract ending 31 July (BSol practices)
The iPlato contract ended on 31 July 2026. The ICB's notice covers alternative SMS and app tools, training and support.