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GPC England ran a range of surveys in December 2017, which provided it with useful information on poor PCSE performance and is repeating the surveys to gauge how things are now. This will help enable it to influence operational issues…
We have previously highlighted the PCSE incident whereby 148,000 patient medical records were erroneously archived instead of being sent to the subsequent GP practices. These records will have been sent to the practices that currently have the patients registered, and…
Capita reported to NHS England that they had realised 160,000 patient medical records had been erroneously archived instead of sending to the subsequent GP practices (following further investigation, the number is closer to 148,000). These records will be sent to…
Some of you may already have received correspondence from NHS England request practice actions following the latest Capita disaster. Please see below a statement from GPC about this. The LMC’s view is that, whilst the statement is helpful to some…
You may have, by now, received leaflets and guidance from PCSE relating to the year end NHS Pension Scheme. The links (below) are very useful and self-explanatory. They also contain the necessary forms that should be completed. Please note that…
As you know the service provided by PCSE has been unsatisfactory and we therefore gave NHS England a deadline to resolve all the outstanding issues by the end of December 2017. We also carried out a survey at the end…
The GPC has now published the first in a series of practical resources that aims to tackle problems caused by the continued failings in the service delivery of Primary Care Support England (PCSE). The new online Primary Care Support England…
GPC is aware that practices have been experiencing issues with primary care support services in England, commissioned by NHS England and provided by Capita. The issues have been ongoing for some time and we are aware of cases where practices…
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