Inability to log on to access the Total Reward Statement

Published 24 September 2019. This may have been superseded, so check for later updates.

GPC has been informed that where members have changed their name for work purposes, but have retained a former name for pension records, access to the Gov.UK Verify portal is restricted as it does not link the two names.  Individuals affected by this should contact NHS England (england.pensionescalations@nhs.net) who will support them in resolving their issue, which may include the submission of the marriage certificate to NHS Pensions.