Contract requirement to keep online consultation systems switched on

Practices must keep online consultation tools open throughout core hours for non-urgent, medication and admin requests.

NHS England · Primary Care Bulletin item

Contract requirement to keep online consultation systems switched on

Published 9 October 2025 · Contracts & funding, IT, data & cyber security

← NHS England Primary Care Bulletin – 9 October 2025

NHSENews

In brief Practices must keep online consultation tools open throughout core hours for non-urgent, medication and admin requests.

Read the full item in the bulletin ↗

From NHS England’s Primary Care Bulletin, issue 360, 9 October 2025. Headline is NHS England’s; summary by BLMC. The full bulletin is also published on patient.info.