NHSE updates ‘patient charter’ rules for GP practices to include online access requirements

NHS England has published a new “You and your GP practice” document, with a new section on online requests and clearer response times. Practices must follow it and show it on their website.

GP Press Digest · Story from Pulse

NHSE updates ‘patient charter’ rules for GP practices to include online access requirements

Published 19 October 2026 · Contracts & funding

← GP Press Digest – week to 24 October 2026

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In brief NHS England has published a new “You and your GP practice” document, with a new section on online requests and clearer response times. Practices must follow it and show it on their website.

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